Under Article 23 of Law No. 8 of 1999 concerning
Consumer Protection, every consumer can submit a lawsuit to a business actor
through BPSK or a judicial institution. According to article 52, one of the
authorities of BPSK is to receive complaints both in writing and unwritten
about violations that occur as a form of business to protect consumers.
Therefore, dispute resolution through BPSK does not require the agreement of
both parties; it is enough only with reports made by consumers who feel
disadvantaged. For those of you who want to resolve the dispute through BPSK,
these are the flow of dispute settlement
through BPSK in Indonesia.
1.
Consumers
must consider the expected results.
Before making the report, the consumer should
first determine the settlement of the case to be
achieved. It should be noted, if reporting to BPSK then the results that
can be given are compensation. If
consumers want to imprison a related producer, then they should report to the
police. It is because BPSK does not have
the authority to impose criminal sanctions on the accused.
2.
Make
a complaint report.
First, consumers who feel
disadvantaged must make a complaint report. The report of the request was addressed to the head of the relevant
regional BPSK. Making this report is free. Consumers only need to prepare a
stamp of Rp.6000,00. Meanwhile, the dispute settlement will take around 21
days. This fast and low-cost settlement makes many disadvantaged consumers
choose to resolve the dispute through BPSK.
3.
Fill
out the complaint form at the BPSK Secretariat office. After determining the
BPSK office that you want to go to, consumers must fill in the form provided by
the BPSK secretariat office. The form contains the name, address of the
complainant and the manufacturer, as well as some details of the incident.
Consumers also have to explain when and where transactions occur, as well as
the chronological events. Later this will also be taken into consideration for
further investigation.
4.
Attach
evidence
Consumers must also attach evidence that will be used as the basis for reporting. Some
evidence that must be prepared by consumers is invoices, receipts, bills,
agreement letters, and other supporting evidence. If needed, consumers will
also be asked to attach a copy of their ID card and family card. These data are
the main requirements that consumers must have as reporters. Without evidence,
the case certainly cannot be continued.
5.
The
settlement is carried out through conciliation, mediation, and arbitration.
As mentioned earlier, BPSK only deals with
solving problems between consumers and producers, which are caused by
producers' negligence, through direct compensation. Some solutions that will be
offered by BPSK are conciliation, mediation, and arbitration.
In solving the problem, BPSK adheres to the principle of prioritizing deliberation, fast, fair and cheap. Also, the decisions of BPSK are final and binding, or in other words, must be obeyed by both parties concerned.
BP Lawyers can assist you
BP Lawyers can assist you in providing the best solution in drafting and preparing all document required for Consumer dispute settlement through arbitration forum in Indonesian National Arbitration Board.
BP Lawyers can assist you in providing the best solution in drafting and preparing all document required for Consumer dispute settlement through arbitration forum in Indonesian National Arbitration Board.
You can contact us via:
E : ask@bplawyers.co.id
H : +6221-8067-4920
H : +6221-8067-4920
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